FAQ

Frequently Asked Questions

Welcome to YCOQL.

Below are answers to some of the most common questions about our products, orders, shipping, returns, and customer service.

If you cannot find the information you need, please contact us and our customer service team will be happy to assist you.

Products

1. What type of furniture does YCOQL offer?

YCOQL focuses on comfortable, practical, and space-conscious furniture designed for modern homes.

Our collection places particular emphasis on compact sofas and seating solutions that can work well in apartments, condos, studios, guest rooms, home offices, and other spaces where efficient use of space is important.

Product styles, materials, colors, and dimensions vary by product. Please refer to the individual product page for specific information.

2. Are YCOQL sofas suitable for small apartments?

Yes. Many of our products are selected with smaller living spaces in mind.

However, every home is different. We strongly recommend checking the product dimensions and comparing them with your available room space and delivery path before placing an order.

Please consider doors, hallways, stairways, elevators, and other access points in addition to the room itself.

3. Where can I find the product dimensions?

Product dimensions are provided on the applicable product page whenever available.

Before purchasing, please carefully review the listed dimensions and compare them with the space where you plan to place the furniture.

For larger furniture, we also recommend measuring the entire delivery path from the building entrance to the intended room.

4. Will the actual color look exactly like the product photos?

We make reasonable efforts to display product colors as accurately as possible.

However, the appearance of colors may vary depending on your monitor, phone, screen settings, lighting conditions, photography, and the surrounding environment.

Minor differences between the product photos and the actual product may occur.

5. Does the furniture require assembly?

Assembly requirements vary by product.

If assembly is required, the applicable product page or included instructions will provide relevant information when available.

Please follow the manufacturer's assembly instructions carefully and do not force components into place.

If you have questions about assembly after receiving your order, please contact us for assistance.

Orders

6. How do I place an order?

To place an order:

Select the product you would like to purchase.
Select any available options, such as color or configuration.
Add the product to your shopping cart.
Proceed to checkout.
Enter your shipping and payment information.
Review your order details.
Complete your purchase.

After your order is successfully submitted, you may receive an order confirmation.

7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or shipping.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

If the order cannot be cancelled, it may be handled according to our Refund and Returns Policy.

8. How can I check my order status?

Once your order has been processed and shipped, tracking information may be provided when available.

You can use the tracking information to monitor the progress of your shipment.

If you have questions about an order, please contact us with your order number so that we can assist you.

Shipping & Delivery

9. How long does it take to process my order?

Orders generally r