SHIPPING POLICY

At YCOQL, we are committed to providing a clear and reliable shipping experience for our customers.

Because our products include sofas and other furniture, orders may require additional processing, packaging, handling, and transportation time compared with standard small parcels.

Please review this Shipping Policy before placing your order.

1. Company & Fulfillment Information

YCOQL is operated by:

Novus Commerce Inc.

Our company address and fulfillment/shipping address are:

Novus Commerce Inc.
400 N MAIN AVE STE 206
SIOUX FALLS, SD 57104
United States

Phone: +1 (417) 205-8739

Orders placed through YCOQL are processed and fulfilled through Novus Commerce Inc., subject to product availability and applicable fulfillment arrangements.

2. Shipping Area

YCOQL currently ships primarily within the United States.

Shipping availability may vary depending on the product, destination, and applicable carrier service.

Certain locations may have shipping restrictions, including some remote areas, P.O. boxes, U.S. territories, military addresses, or locations that cannot be serviced by the applicable carrier.

If a particular product cannot be shipped to the address provided, we may contact you to discuss available options.

3. Order Processing and Fulfillment Time

Orders generally require 3–7 business days for processing and fulfillment before shipment.

Processing time may include:

Order verification
Payment confirmation
Inventory preparation
Product inspection
Packaging
Shipping preparation
Carrier handoff

Business days are Monday through Friday and do not include weekends or applicable U.S. holidays.

Processing time begins after the order has been successfully submitted and payment has been authorized.

During holidays, promotional periods, unusually high order volumes, inventory adjustments, or other circumstances affecting fulfillment operations, processing may occasionally take longer.

If an unexpected fulfillment delay materially affects your order, we will make reasonable efforts to provide an update.

4. Shipping Transit Time

After an order has completed processing and has been handed over to the applicable carrier, the estimated shipping transit time is generally:

7–15 business days.

Transit time begins when the shipment is handed over to the carrier and may vary depending on:

Shipping destination
Product size and weigh